Data deletion

1. How this page works

Muste does not offer login with Facebook or with Instagram: nobody installs our application on their personal account, so you will not find it under Facebook's "Settings & Privacy → Settings → Apps and Websites" to remove it from there.

We only hold data about you if you wrote to one of our WhatsApp accounts (shown under their trade name, for example "Mi Mundo Imprimible") or bought a product from us. To ask us to delete it, follow the instructions in point 4.

2. What Meta data we store

Conversations: the content of the messages you exchanged with us on WhatsApp, with their date, their direction (received or sent), and their delivery status.

Contact identifiers: your phone number and the WhatsApp profile name Meta provides along with the message.

Attachments: images, audio, video, documents, stickers, and locations you sent, including photos of payment receipts. We host them in our own storage because Meta's links expire within a few hours.

Ad origin: the ad or post you wrote to us from, as Meta reports it with the message.

Technical log: a copy of the original notice Meta sends us for each message, which we keep for up to 90 days so we can reprocess it if something fails.

Internal notes: tags, notes, and events the team writes about the conversation or your purchases.

3. What we do not store

We do not access your Facebook or Instagram profile, your contacts, or your posts: only what you send us on WhatsApp and what Meta provides along with the message.

We do not store Meta passwords, card numbers, or banking credentials; we do not sell or transfer your data to third parties for advertising, and we do not use it to train artificial intelligence models.

4. How to request the deletion of your data

Write to us at tinezmatias@gmail.com with the subject "Data deletion" and state the WhatsApp number you wrote to us from. That is what lets us find your conversation.

You can also request it on the same WhatsApp chat by sending the message "ELIMINAR MIS DATOS" — Spanish for "delete my data". That request is handled by a person on the team, not by the automated assistant.

If the request arrives by email, we may ask you for a minimal verification — for example, that you write to us from the same WhatsApp number — before deleting anything. This is so we do not delete another person's data by mistake.

5. Timeframes and response

We acknowledge the request within 5 business days and complete it within 30 calendar days. We let you know through the same channel you used to request it, and include a reference number so you can check its status.

If for any reason we could not delete all of the data, we explain in that same reply what information is kept and why.

6. What is deleted and what may be retained

Everything listed in point 2 is deleted: the full conversation, your contact identifiers, the attachments hosted in our storage, the ad origin, the associated technical log, and the internal notes.

Your purchase records and payment receipts that accounting and tax rules require us to keep may be retained. They are kept only for the legal period, unlinked from the conversation.

Deleting your data from Muste does not erase the conversation history on your own device, nor the data Meta keeps on its own account. For that, see WhatsApp's privacy tools.

7. Questions

For any question about this procedure or about how your data is processed, write to us at tinezmatias@gmail.com. You can also read our Privacy Policy at app.muste.app/privacy.