Terms and Conditions

1. What Muste is

Muste is an internal-use application operated by Matías Ezequiel Martínez Burroso (CUIT 20-38940219-3, Argentina) under the trade name Muste, solely to run his own business: customer conversations, the digital-product catalog, payments, deliveries, ads, and reports.

Buyers do not use Muste directly: they see the trade name of the WhatsApp account they are chatting with (currently "Mi Mundo Imprimible"; other trade names may be operated on the same platform). Muste has no open sign-up, is not marketed as software, and does not provide services to third parties.

2. Access and accounts

Accounts are personal and granted by invitation from the owner. Each user is responsible for keeping their credentials confidential and for all activity carried out with their account.

The owner may create, suspend, or revoke access at any time according to the needs of the business.

3. Acceptable use

The platform must be used only for legitimate business tasks. Using it for unrelated purposes, compromising its security, or accessing data without authorization is prohibited.

4. Integration with Meta

Muste integrates with the WhatsApp Business API (Cloud API) to receive and reply to the messages customers send us, to send Meta-approved templates when the 24-hour customer-care window is closed, and to keep the template catalog in sync; and with the Meta Marketing API, read-only, to know the campaigns and ads of our own ad account and which ad each conversation came from.

The integration operates only on the business's own assets: our WhatsApp Business accounts, our phone numbers, and our ad account. Muste does not access other businesses' assets, accounts, or data.

Use of those platforms is additionally subject to Meta's terms, including the Meta Platform Terms and the WhatsApp Business policies. Meta is not a party to these terms and is not responsible for the operation of Muste.

5. People who write to us

People who write to us on WhatsApp are not users of Muste: their messages are mirrored into our inbox so that we can reply to them, take their payment, and deliver what they buy.

What data we process, for what purpose, how long we keep it, and how to request access, rectification, or deletion is described in our Privacy Policy, at app.muste.app/privacy. The deletion procedure is at app.muste.app/data-deletion.

6. Purchases of digital products

The product, its contents, its price, and its currency are stated in the conversation before you pay. Payment is made through the methods we indicate at that moment — for example, a Mercado Pago link or a bank transfer whose receipt is sent in the chat — and is credited once we verify it.

Once the payment is verified we send a personal, time-limited download link. If it expires before you use it, you can ask for a new one on the same WhatsApp chat.

The files are for personal use: reselling, redistributing, or publishing them is not allowed. The rights to their content and design belong to their authors.

If a file cannot be downloaded or arrives damaged, we send it again and, if we cannot fix it, we refund what you paid. Nothing above limits the rights granted to you by the consumer-protection laws of your country.

7. Availability and liability

Muste is an evolving internal tool and is provided "as is", without guarantees of uninterrupted availability.

The availability of WhatsApp and of the ads also depends on Meta, whose operation we do not control.

8. Changes to these terms

We may update these terms when the operation of the platform or the requirements of the integrated platforms change. The version in force is always the one published on this page, identified by its last-updated date.

9. Governing law

These terms are governed by the laws of the Argentine Republic, without prejudice to the mandatory consumer-protection rules of the country where you live, which apply whenever they favor you.

10. Contact

For any question about these terms, write to us at tinezmatias@gmail.com.

For questions about personal data, or to request the deletion of your data, see the Privacy Policy at app.muste.app/privacy.